Wherever an enterprise is using or moving to VoIP MOSworks can assist.

Call Centres
The Call Centre Association gives this frank advice to its member organisations “understand the value of your customer relationships which have been built up in the contact centre...”

MOSworks can benchmark and analyse the voice quality of call centres in the UK and those outsourced to offshore locations.

HQ Enterprises
MOSworks can benchmark the performance of a single enterprise site to ensure communications are at their best.

Multi-site Enterprises
Financial institutions, county councils, multi-national companies and any enterprise using VoIP between locations can benefit from the benchmarking service.

SLA Management
For managed services, MOSworks can independently verify if the VoIP system is performing to the expectations of you and your customers.

Pre VoIP Benchmarking and Acceptance Testing
Enterprises considering moving to VoIP can have their services benchmarked now and set a high-point for VoIP vendors to achieve. Further, MOSworks can provide independent verification as part of acceptance criteria.