Clear communications are required for employees to work and for customers to be heard. Any compromise to that threatens your business – and that’s the bottom line.

The driver for VoIP is mainly cost savings rather than better productivity or increased customer satisfaction. VoIP allows enterprises to economise by converging their voice and data infrastructure and making toll-calls over less expensive routes. However there is a very real risk that VoIP may lower voice quality or “customer experience”.


Know Customer Experience
MOSworks gives enterprises the means to ensure VoIP systems are customer-calibre. Using leading-edge MOS technology, we benchmark the overall communications service from a “customer-experience” viewpoint and provide the analysis in meaningful, business terms. Once benchmarked, MOSWorks can help pinpoint root causes of poor quality then provide the management tools and training to proactively maintain your service going forward.

Surely VoIP improves the voice quality?
VoIP networks frequently trade voice quality for bandwidth in order to minimise costs. Further, VoIP often involves multiple vendors, carriers and shared services which may not always combine to deliver the voice quality customers demand. Read the fine print for any VoIP system and few if any claim it will be clearer or “sound better” than last century’s PBXs.

Avoid the Risk
In order to manage customer experience you need to know the customer’s experience. MOSworks has the expertise and tools to ensure your VoIP solution is a success - see our Applications Section for how we can help you.