MOSworks provides a comprehensive program of consulting services to ensure your VoIP solution is free from voice quality issues which may affect customer experience.

Benchmark
The starting point for consultancy is a benchmarking process where calls are analysed using ITU standard MOS technology. Hundreds of test points are collected according to a test plan designed on a per enterprise basis. The benchmarking exercise may be applied to a single enterprise, call centre, outsourced call centre or multi-site enterprise. National and international travel is routine.

Analysis & Report
Analysis of the data is conducted using MOSworks voice quality experts and a report which indicates customer experience level, trends and concerns is presented to key client staff. Note - Clients are quickly notified of any serious issues informally.

Diagnose – Tune – Followup
Any issues highlighted during benchmarking and analysis are then addressed. The diagnosis and tuning of the network may be done wholly by the client or with the assistance of MOSworks. Once the issues are resolved a followup benchmarking exercise is completed.

Long Term Management
Due to the dynamics of the IP environment, MOSworks recommends that continuous monitoring of customer experience be implemented in VoIP networks. To that end we can provide an ongoing service or the training and tools for enterprises to become self-sufficient.